Delivery Information

At Bespoke Necklace, we take pride in offering unique, handcrafted jewelry that is made to order. This personalized approach means that each piece requires a dedicated crafting period, and we kindly ask for your understanding as we create your item. From the moment you place your order, we begin a meticulous process that includes modeling, cutting, engraving, and plating. This ensures that every detail meets our high standards of quality and craftsmanship.

We aim to deliver 90% of our total orders within 1 to 2 weeks after payment is received. This timeframe encompasses both the handmaking process and the subsequent shipping period. Each item is crafted with care and precision, reflecting the unique story it represents. We believe that the time spent in crafting is crucial to delivering a product that you will cherish for years to come.

Once your order is complete, we will ship it directly to your specified address. When your item has been dispatched, you will receive an email notification, providing you with tracking details so you can monitor its journey. Our goal is to ensure that your experience with us is as seamless as possible from the moment you place your order until your bespoke piece arrives at your doorstep.

For those instances when time is of the essence, we understand that you may need your item sooner. If your order is urgent, please don't hesitate to contact us via email to discuss your requirements. We will do our best to accommodate your request and explore available options to expedite the delivery process. Our team is dedicated to finding solutions that meet your needs.

To facilitate our customers worldwide, we operate from two global offices strategically located in renowned jewelry districts. Our UK office is located at:

25 Hatton Garden, Suite 4, London, EC1N 8BN, United Kingdom.

This prestigious location allows us to collaborate with skilled artisans and source high-quality materials.

Additionally, our USA office is situated at:
500 47th Street, Suite 10B, New York, NY 10036, United States.

Being in the heart of the vibrant Diamond District enables us to stay connected with industry trends and ensure that our jewelry reflects the highest standards of craftsmanship.

At Bespoke Necklace, we are committed to transparency in our shipping processes. We utilize reliable courier services to ensure that your orders are handled with care and reach you in a timely manner. Depending on your chosen delivery option, you will receive regular updates on the status of your shipment. Our goal is to make sure you are informed every step of the way.

We also understand that shipping fees can be a concern for many of our customers. That's why we offer free standard delivery on orders above a certain threshold. This initiative is part of our commitment to providing value while maintaining the quality you expect from Bespoke Necklace. For international orders, please note that additional customs fees or import duties may apply, and these costs will be the responsibility of the customer.

If you have any questions or concerns regarding shipping or your order, our customer support team is here to assist you. You can reach us at support@bespokenecklace.com for any inquiries related to delivery. We are committed to addressing your concerns promptly and effectively.

Your satisfaction is our top priority. We appreciate your trust in us to deliver not only beautiful jewelry but also a memorable experience. Thank you for choosing Bespoke Necklace, where we celebrate individuality and the art of bespoke jewelry design.

As we continue to grow, we remain dedicated to enhancing our delivery processes. We actively seek feedback from our customers to improve our services and ensure a seamless shopping experience. Your insights help us refine our approach and meet your expectations. We value your choice to shop with us and are excited to be a part of your special moments. Whether you’re ordering a gift or treating yourself to something extraordinary, our bespoke pieces are crafted with love and care, ready to be cherished for a lifetime. We look forward to serving you and hope you enjoy the exquisite jewelry that is uniquely yours.